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OperationsCustomer Services 101—Nominations Deadlines Specifically, the standard provides shippers two opportunities (timely and evening cycle) to nominate for the next gas day effective at 9:00 a.m. (CST). As shown below, timely nominations must be submitted by 11:30 a.m. (CST) on the day prior to gas flow, and evening cycle nominations must be submitted by 6:00 p.m. (CST) on the day prior to gas flow. In addition, there are two opportunities available for shippers to nominate within the current gas day. Nominations for the first intra-day cycle are due by 10:00 a.m. (CST), and nominations for the second intra-day cycle are due by 5:00 p.m. (CST). Nominations quantities will reflect the full 24-hour equivalent volumes, subject to certain conditions. Unlike timely nominations that can roll from day to day, intra-day nominations, which include evening cycle nominations, will terminate at the end of the gas day for which they are effective. ANR has volume analysts available after hours between 5:00 p.m. and 10:00 p.m. and on weekends and holidays from 8:00 a.m. to 10:00 p.m. to assist you with your business. Please call our hotline number: 1-800-8-ASK-ANR and select Option 1. Should you need assistance after 10:00 p.m., you may leave a voicemail message at this number and a volume analyst will contact you on the next business day. If your call requires immediate attention on any day of the week after 10:00 p.m., please contact ANR's Gas Control locally at 713-336-5000 or toll-free at 1-800-231-2800. For technical assistance with GEMS, the Help Desk is available by calling 1-800-8-ASK-ANR and selecting Option 2. A representative is available Monday through Friday from 7:00 a.m. to 6:00 p.m. After hours, you may leave a message and your call will be returned within fifteen minutes. For further information regarding the nominations process, please contact your volume analyst.
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